Technical Help
From BCC WIKI
Contents |
[edit] Answers to Frequently Asked Questions
Visit our Frequently Asked Questions page for answers to common questions about logging onto accessBCC, using accessBCC email, problems accessing eLearning courses, and answers to other general questions like why you might not be able to open specific types of files.
[edit] Browser Compatibility
[edit] List of Compatible Browsers
In order to use accessBCC and eLearningBCC you must be using a compatible web browser. If you are using a web browser that is not compatible you may experience problems while using both accessBCC and eLearningBCC. To be sure that you are using a compatible web browser visit our Browser Help page
[edit] Using Firefox
We highly recommend the use of Firefox as a web browser on both the Mac and PC platforms.
Mac users will need to use the Firefoxweb browser. Safari is NOT compatible and will not display your courses!
Mac users should make sure they are using the most recent version of Firefox - currently 2.0.0.11. Earlier versions of Firefox may not function properly on the Mac so if you are using Firefox but are still having problems make sure you have the most recent version.
Internet Explorer will block file downloads and may not display content properly. If you are having any problems accessing content from accessBCC or eLearningBCC please download and install Firefox. Be sure to also check to make sure that your system is allowing pop-ups (see below).
[edit] Allowing pop-ups
In order to access and use both accessBCC and eLearningBCC you will need to disable pop-up window blockers.
Pop-ups are new browser windows that open when you click on a link. They are often used on commercial web sites for advertising, surveys or preference settings and most browsers and virus protection programs are configured to automatically block them. accessBCC and eLearningBCC use pop-up windows to give you access to common site tasks. If you click on a link and nothing happens it is likely that pop-ups are being blocked. Common symptoms of pop-up blocking include not being able to read or post to the discussion board or send mail in eLearningBCC.
Please note that even if you set your browser to allow pop-ups, many browser toolbars (like the Yahoo! and Google toolbars) will block pop-ups. In addition, virus protection programs like Norton Anti-Virus also have built-in pop-up blocking protection.
Learn how to disable pop-up blocking.
[edit] Java
Please visit the Java Help page to learn more about Java and to ensure that you are using the latest supported version for eLearningBCC.
[edit] Course Specific Information
[edit] MTH 25 Modern College Mathematics
The MTH 25 online course uses interactive components that require the MathXL player. You will need to download and install the player in order to complete your course work.
The player has been recently updated to work on both the Mac and PC platforms. Learn more about the system requirements of the MathXL player.
Where can I access the player on campus? The player is installed on approximately half of the computers in K130 and on the first 4 computers in the other computer labs in Building K - K101, K102, K104, K105, K116, K118. It is also installed at both the Attleboro and New Bedford campuses.
[edit] How do I...?
Learn how to download and print course files, post to the discussion board, send mail with attachments, work with Microsoft Office documents and more by visiting our tutorials section.
[edit] Need Additional Help?
Visit our help page to learn how to contact us for additional assistance.
