Technical Help
From BCC WIKI
Contents |
[edit] Problems Logging On
[edit] I forgot my username or password
On the accessBCC log-in page, right below the log-in button are two links that will help you obtain your user information. If after trying these links you are still having problems please contact the help desk by calling (508) 678-2811 x3333.
[edit] I'm getting a "Failed Login" message
If you see a message that says "username and password pair not found" it means that you are likely typing something incorrectly. Make sure your CAPSLOCK is not enabled. If you cannot remember your password follow the links to obtain your user information.
[edit] I'm getting a message that my account has been disabled
If you incorrectly enter in your username and password more than three times the system will temporarily disable your account. It will unlock itself automatically after 10 minutes. If it does not please contact the help desk by calling (508) 678-2811 x3333.
[edit] Using accessBCC email
All BCC students have their own BCC email account that is accessible through accessBCC. It is important that you regularly check this account and also manage it!
[edit] What is my email address?
Student email addresses follow this format:
firstinitiallastname#@mail.bristol.mass.edu
Example: jstudent11@mail.bristol.mass.edu
It's important to remember the "mail" part of the email address. If you don't include this and someone tries to send you main it will be returned to them as undeliverable!
Faculty members have a different email addressing system. Employees of BCC should visit this page to learn more about their email address.
If you have questions about how to use your accessBCC email, please visit the Tutorials area.
[edit] Browser Compatibility
[edit] List of Compatible Browsers
In order to use accessBCC and eLearningBCC you must be using a compatible web browser. If you are using a web browser that is not compatible you may experience problems while using both accessBCC and eLearningBCC. To be sure that you are using a compatible web browser visit our Browser Help page
[edit] Using Firefox
We highly recommend the use of Firefox as a web browser on both the Mac and PC platforms.
Mac users will need to use the Firefoxweb browser. Safari is NOT compatible and will not display your courses!
Mac users should make sure they are using the most recent version of Firefox - currently 2.0.0.11. Earlier versions of Firefox may not function properly on the Mac so if you are using Firefox but are still having problems make sure you have the most recent version.
Internet Explorer will block file downloads and may not display content properly. If you are having any problems accessing content from accessBCC or eLearningBCC please download and install Firefox. Be sure to also check to make sure that your system is allowing pop-ups (see below).
[edit] Allowing pop-ups
In order to access and use both accessBCC and eLearningBCC you will need to disable pop-up window blockers.
Pop-ups are new browser windows that open when you click on a link. They are often used on commercial web sites for advertising, surveys or preference settings and most browsers and virus protection programs are configured to automatically block them. accessBCC and eLearningBCC use pop-up windows to give you access to common site tasks. If you click on a link and nothing happens it is likely that pop-ups are being blocked. Common symptoms of pop-up blocking include not being able to read or post to the discussion board or send mail in eLearningBCC.
Please note that even if you set your browser to allow pop-ups, many browser toolbars (like the Yahoo! and Google toolbars) will block pop-ups. In addition, virus protection programs like Norton Anti-Virus also have built-in pop-up blocking protection.
Learn how to disable pop-up blocking.
[edit] Java
Please visit the Java Help page to learn more about Java and to ensure that you are using the latest supported version for eLearningBCC.
[edit] Answers to Frequently Asked Questions
Visit our Frequently Asked Questions page. Here you will find answers to common questions about accessBCC, eLearningBCC, on more.
[edit] accessBCC FAQs
Visit the accessBCC section of our Frequently Asked Questions page. Here you will find answers to questions specific to accessBCC and eLearningBCC.
[edit] General FAQs
Visit the General Questions section of our Frequently Asked Questions page. Here you will find answers to a vast array of technical questions.
[edit] Course Specific Information
[edit] MTH 25 Modern College Mathematics
The MTH 25 online course uses interactive components that require the MathXL player. You will need to download and install the player in order to complete your course work.
***IMPORTANT*** Although the college recommends the use of the Firefox browser for the eLearningBCC platform, you will need to use Internet Explorer for your MTH 25 class as the player only works with IE!
***IMPORTANT*** The MathXL player is not available yet for the Mac platform. You will be able to install it if you have Boot Camp, Parallels or Virtual PC installed. If you do not have a dual OS system in place you will need to use a PC in order to complete your coursework!
Where can I access the player on campus? The player is installed on approximately half of the computers in K130 and on the first 4 computers in the other computer labs in Building K - K101, K102, K104, K105, K116, K118. It is also installed at both the Attleboro and New Bedford campuses.
[edit] How do I...?
Learn how to download and print course files, post to the discussion board, send mail with attachments, work with Microsoft Office documents and more by visiting our tutorials section.
[edit] Need Additional Help?
Visit our help page to learn how to contact us for additional assistance.
